The second-hand marketplace Shoppers Express Anger About Sizing Changes
Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
The second-hand shopping app has revised its size classifications for women's and children's garments failing to inform all shoppers about the modification.
Social Media Response
Many shoppers and sellers are expressing on platforms claiming that product pages now present a different size category compared to what was initially listed due to the recalibration.
The company said the revised method more closely matches other platforms.
It has advised users to examine their items and manually change the size when needed, resulting in member annoyance.
Size Classification Updates
Before the change, the sizes had both one number and one letter, for instance S/8 or M/10.
The revised method features an alphabetical indicator and numerical range for example S/UK 8-10.
For certain items, the size labels have been reassigned - for example a size L was previously a 12 but is now a UK 16-18.
Shopper Experiences
A fashion influencer, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, based in Glasgow, said garments she listed with size 14 tags were displaying on the service as larger sizing 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she explained.
Manual Updates
Another shopper, based in Derby, explained she became annoyed due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she stated.
Platform Context
The service features exceeding 100 million users, comprising 18 million UK members.
It has become a favored option to second-hand platforms like eBay and Depop.
This is not the initial instance that an unexpected update to the app has proved unpopular: earlier, the platform withdrew an update to its shipping options after backlash from users.
